This is, where we want to start and offer our services. After the bag has been finally considered as being lost, we will start with our investigations upon your oder. This is recommendable, if your bag contains valuable items or memorabilia which cannot be replaced. We will start to track your bag, find the root cause and use our network to identify your bag and get it back to you.
Your bag is delayed, but you need it urgently and there is no time to wait for it to be picked up. We will collect your bag at the airport where it got lost and find an option to deliver the bag to you. This can either be a person flying on the same route and take your bag along or if there are no other flights, we might even rent a private aircraft or a helicopter for delivery.
What we do different:
We will the necessary time to search your bag. Understanding, why it got lost (incorrect tag, misrouted, left behind, tagless) and go from there. We will check the loading lists of the flight, if available and search the storages in the airports where tagless bags are stored. There are a lot of detailed information needed and helpful to identify your bag.